FAQ’s

How do I make a purchase on your Web site?
Making a purchase is convenient, safe and secure. You can log in and create a profile that will be stored under your own personal password that we do not have access to, or simply click ‘add to cart’ and proceed to checkout. If you experience any problems you can contact us at info@goldleafspiceandteas.com. Here at Gold Leaf, we hold your privacy to the highest standards. All collected information is protected against unauthorized access or release. We do not sell, rent or loan any personal information to any third party.

What shipping methods do you use?

USPS Priority is our preferred shipper for all domestic orders. USPS offers many value-added services, such as tracking and insurance, which are convenient for our customers. All orders with origin to Alaska, Hawaii and Canada are shipped via United States Postal Service (USPS). If you are unable to receive USPS deliveries, you can contact us at info@goldleafspiceandteas.com to coordinate a special delivery.
Do you ship internationally? Not at this time

When can I expect to receive my order? How do I track my order?

When choosing USPS Ground, you can expect your order within 5-7 business days. All USPS Ground orders will ship within two business days, plus one or two business days for processing. Orders shipped via UPS can be tracked on our Web site .

I am having trouble tracking/receiving my order. What should I do?

If you are having trouble tracking or receiving your order, we will be happy to contact USPS for you. Please e-mail us at info@goldleafspiceandteas.com with your order ID# and we will provide you with the status of your order or contact USPS to resolve any shipping issues.

My order arrived damaged or incomplete. What should I do?

We work very hard to make sure that orders are filled correctly and completely and that they are packaged well to prevent breakage. If you experience any problem with your order, please e-mail us at info@goldleafspiceandteas.com with details of the problem. Keep in mind that all food items can’t be returned.

Do you have a retail storefront?

Yes we do have a storefront located at 8 West Gabilan Street in Salinas, Ca 93901.

How does the tea come packaged?

Most of our teas are offered in four convenient sizes:
*1 Ounce
*1/4 pound (4 oz)
*1/2 pound (8 oz)
*1 pound (16 oz)

Unless otherwise specified, our teas are packaged in a black or silver foil-lined bag.